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What are our terms of guarantee?

As an innovative, forward-thinking company, we place great value on the quality and reliability of our products. All the items in our range are subject to strict quality control. Should a product, contrary to expectations, show faulty function or defects, we offer a voluntary manufacturer’s warranty on the basis of the warranty statement below.

1.   Warranty statement

Trio Lighting Group* takes on a voluntary LED functional warranty of 5 years to consumers of lamps from the TRIO/REALITY range with integrated LEDs bought on or after 01/04/2017 (purchase date), and 3 years for lamps with integrated LEDs bought before 01/04/2017. “Consumer” for the purposes of this manufacturer’s warranty is any natural or legal person who is the owner of a TRIO or REALITY product and has not acquired it in order to sell it on or to install it for third parties within the scope of its commercial or independent professional activity. “Initial end consumer” is the consumer who was the first to acquire the product from an authorised dealer or another natural or legal person who resells or installs the product within the scope of their commercial or independent professional activity. 

2.   Warranty period


As above, the voluntary LED functional warranty lasts for 5 or 3 years and begins with the date of purchase by the initial end consumer.

3.   Warranty protection

The voluntary function warranty covers the proper lighting function of the lamps, as well as the functionality of the electronic components.

The scientific state of knowledge at the time of manufacture is decisive here.

For lamps with integrated LEDs the following limitation applies with regard to their warranted and orderly lighting function: Given the current state of technology the lighting performance of LEDs may diminish in the course of their life cycle, but it does not suddenly fail. This ageing process (degradation) is primarily down to thermal influences on the crystal and is completely normal for LED technology. This is use-conditioned wear and tear.
The lifespan of LEDs is measured or determined using the point in time when their light-technical value is at least a so-called L70/B10 value. The designation L70 means that an LED’s light performance has fallen to 70% of its initial value since entering use. All LEDs consist of several smaller LED modules and the B10 value indicates that 10% of the installed LED modules do not reach this value. At the end of their life the LEDs are still fully functioning, but with lower light performance.

This means that a reduction in the lighting effect of the LED lamps within their lifespan in the aforementioned scope does not represent a fault in accordance with the current state of science and technology.

4.   Warranty services

In the event of a fault or defect arising within the term of the warranty, the warranty service involves TRIO Lighting Group* either repairing the product for free or replacing it with a product of the same kind and type, according to its own choice. In so far as the affected lights are no longer available when the fault arises, TRIO Lighting Group is entitled to supply a similar product of equal value.

Warranty services do not entail an extension of the warranty period, nor do they bring a new warranty into effect. The remaining warranty period from the original warranty period also applies to the replacement product.

Expenses, fees, postage and the like incurred by the policyholder will not be reimbursed. Installation, uninstallation and transport costs will also not be reimbursed. Damages for business interruption, loss of revenue and consequential losses due to a fault in the affected product are not covered by the warranty promise.

5.   Warranty claim and warranty certificate

The claim to warranty services is only valid if the seller is notified immediately in writing and TRIO Lighting Group* is informed after 2 years, also in writing. This notification must occur without undue delay after the fault in the product becomes known within the warranty period. The original purchase receipt showing the orderly acquisition of the product, as well as the affected product itself, must be provided. The relevant purchase receipts should therefore be kept until the end of the warranty period.

6.   Warranty conditions and exclusion of warranty

All replaceable lamps, all second choice product sold as such and presentation samples are explicitly excluded from this warranty.
This warranty promise is also subject to the condition that

- the products are used as intended,

- the installation instructions according to the attached instruction manual were followed, and the limits for supply voltage and environmental influences have been observed,

- no additions, conversions or other modifications have been made to the product,

- the maintenance, care and use of the product has occurred according to the instruction manual,

- the prescribed lamps were used, which meet the relevant norms and regulations,

- no chemical and physical effects on the material surface of the product have arisen through unsuitable use, for example through damage by incorrect cleaning products or sharp objects, as well as breakage and force. Such damages are not covered by the warranty promise,

- the sale documents were neither changed nor rendered illegible.

7.   Other claims

Whether the above warranty applies in a warranty case or not does not limit your statutory rights in relation to warranty and consumer protection. Your rights according to product liability law in cases of intent and gross negligence are not limited by this manufacturer’s warranty.

8.   Note on this warranty statement

* The above warranty conditions apply for the following companies affiliated with the Trio Lighting Group:

  • TRIO Leuchten GmbH, Dieselstraße 4, 59823 Arnsberg
  • REALITY Leuchten GmbH, Dieselstraße 4, 59823 Arnsberg
  • TRIO International GmbH, Dieselstraße 4, 59823 Arnsberg
  • TRIO Lighting Ibèrica S.L., Avda. Corts Catalanes 5-7, 08173 Sant Cugat de Valles, Barcelona
  • TRIO Lighting Italia s. r. l., Via Padre Giuseppe Masciadri 2 H, 22066 Mariano Comense
  • TRIO Lighting Scandinavia Oy, Malmin raitti, rappu B, 00700 Helsinki
  • TRIO Lighting Türkiye Ltd. Sti., Inönü Mahlesi Kayisdagi Caddesi Münüre is Merkezi. No. 28
  • K:2 D:2, 34704 Atasehir, Istanbul
  • ArnsbergerLicht, Inc., 18020 S. Figueroa Street, Gardena, CA 90248 Los Angeles – USA

Is it possible for me as a private consumer to purchase a Trio product straight from the producer?

No, that is not possible. Trio products are only available in retail shops.

How do I handle a claim?

If you have a claim, please return to the retailer where you purchased the luminaire. He will be glad to help you.

What to do if I need a spare part or a spare glass?

As long as the item is part of the assortment, you can easily order the spare part or the spare glass at the retailer where you purchased the luminaire.

What is the reason for the ban of the incadescent lamp.

In executing this directive the EU and the European lamp-industry intend to reduce the carbon dioxide-emissions drastically to contribute to the environmental protection.

How can I benefit from the ban of incadescent lamps?

Consumers can benefit  switching to energy-efficient bulbs, due to a lower power consumption of compact-fluorescent lamps or LED lamps they will save on their energy bill. Allthough the alternatives to incadescent lamps are more expensive, the extra purchase cost is in general compensated by lower energy cost after one year.

Are retailers still allowed to sell incandescent lamps?

Retailers are alowed to sell the banned lamps as long as their stocks last. Of course consumers are allowed to use all the incadescent lamps they have at home and do not need to replace them by energy-saving lamps.

What does LED stand for?

LED stands for "light emitting diode" and is a semiconductor that emits visual light.

What characteristics and benefits do LEDs have?

LEDs produce more light per Watt of electric energy than conventional lamps and save up to 85% of energy-costs.

What is the lifetime of a LED-lamp?

The lifetime of a LEDlamp  amounts to ca. 30.000 burning hours. As opposed to conventional lamps LEDs are less sensitive to heavy duty and are almost maintenance-free.

Am I able to use LED lamps anywhere?

LED lamps in the living room? Few years ago that sounded like a dream of the future. Currently more people are using LED lamps in their homes. And this without compromising on comfortable light. Due to the wide range of light colours, LED lamps can nowadays be used in living-, dining- or sleeping-room, in the kitchen or in home-offices.

Lumen or Watt?

The lightstream, mesured in "Lumen" (abbreviated: lm), is the total light performance that is emitted by a light-source. For many consumers the wattage of a luminaire is the unit for performance. But it is just a unit to measure the power consumption of the lamp. In terms of energy-efficient alternatives, like LED lamps, the amount of Lumen is noted additionally. The more Lumen, the brighter the lamp.

What does Lux stand for?

To judge whether an area (e.g. a desk) is lightened up sufficiently, the luminance emittance is used. This is the relation between the amount of light and the iluminated area (Lumen per square-meter). The luminance emittance is measured in "Lux" (abbreviated: lx); it is one Lux when the output of one Lumen consistantly spreads on an area of 1 sqm.

Are LED lamps indeed bright enough?

The light-output of modern LEDs varies from 60 to 100 Lumen per Watt. Conventional incandescent lamps merely reach 10 to maximum 15 Lumen per Watt. Accordingly consumers can multiply the Wattage of an LED by the factor 8 to get an approximate comparison to conventional lamps. The light output of a 5 Watt LED lamp is approximately equivalent to a 40 Watt incandescent lamp.

What does Kelvin stand for?

The light-colour of a light-source is measured by the colour-temperature. The unit for this is "Kelvin" (abbreviated: K). The higher the temperature the whiter the light appears to the human eye. Common temperatures vary from "warm white" 2.700 K - 3.000 K (similar to incandescent lamps) to "neutral white" 3.500 K - 4.000 K up to "daylight white" 5.500 K - 6.500 K.

What do the IP-Classes indicate?

The abbreviation "IP" stands for ingress protection. The individual protection-classes indicate the suitability of electrical devices (such as luminaires) for different environmental conditions. The numbers that follow the letters IP indicate the protection extent towards contact respectively contaminats (1st digit) and moisture respectively water (2nd digit).